If you believe you have received a defective item, please send us an email at shinybynature@gmail.com with your order number and a picture showing the defect, and we'll help you resolve the issue asap!

While defective items are rare, we do take these issues very seriously - your feedback can help us identify issues in our production processes and further improve the quality of our products! 🌻

Insignificant imperfection that does not negatively impact the product's functionality or aesthetics is not considered defect :)