By placing an order, the customer agrees to the following terms:
All sales are final
All sales are final. Generally speaking, we do not offer return, refund or exchange on any sold items. Please read the product descriptions carefully before purchasing any item on our website. Make sure to examine the size chart thoroughly to determine how well a clothing item on our website may fit your body. Once an order is placed, it is assumed that the customer has made a careful and thoughtful decision.
That being said, if you really need to return an item or want to exchange an item for a different one, please kindly contact us at email@example.com to discuss the possibility of a return or exchange. However, exceptions will only be made on a case-by-case basis.
In the case where the customer's request for a return or exchange is accepted, the customer will be responsible for any extra shipping costs and fees.
The breakdown of the special service fees:
Return label: $10
Extra shipping costs: $15
Restock fee per item: $4
In the case of a refund, the original shipping costs will be subtracted from the refund. Generally speaking, we only issue refunds in the form of store credits.
Starting from March 2022, we are offering same-day/next-day shipping for orders with only in-stock items. Orders with only in-stock items can be shipped out as fast as within 30 min. Please be extra careful when placing your order, and make sure you ordered the correct items and put in the correct shipping address. Once your package is shipped out, we will not issue you a refund.
No returns or exchanges for clearance sale items!
The time frame within which an exception may be considered:
If you'd like to discuss the possibility of a return/exchange, please contact us at firstname.lastname@example.org within 7 days after the date of delivery. If we decide to accommodate your request, please kindly pay the invoice within 7 days after it is sent to you. If you need more time to complete the payment, please let us know in advance.
After you complete the payment, we will promptly send you a return label with instructions via email. Please follow the instructions carefully and drop off the return package within 7 days or asap.
We reserve the right to deny requests for returns/exchanges if the customer fails to take action within the time frames mentioned above.
We won't be able to accommodate returns/exchanges for international orders, because we have no access to international return labels.
Items on clearance sale are non-refundable.
Amounts paid with gift cards are non-refundable.
Why do we have to charge for returns and exchanges?
There is no such thing as "free return/exchange". If we don't charge customers for the extra costs, we will have to pay for them ourselves. In order to do that, we will be forced to raise prices across the board to compensate for the financial losses related to returns and exchanges. In other words, we will have to let everyone else subsidize those who want to return/exchange what they bought.
In fact, this is exactly one of the driving forces behind the vicious cycle of fast fashion. On the surface level, large corporations in the fashion industry offer "free returns/exchanges" to encourage impulsive purchases, creating the illusion of "guaranteed satisfaction". In order to fund this business strategy, they intentionally overprice their products, or lower the costs/quality as much as possible.
In the end, cheap and thoughtless products came to dominate the entire fashion industry, which is fueled by a wasteful and toxic consumer culture intentionally cultivated by the large corporations.
The first step towards a solution is transparency: if we decide to accommodate your return/exchange request, we will charge you for the process, and every fee will be clearly listed on the invoice.
We think it's not the right thing to do to let everyone pay higher prices to subsidize free returns and exchanges. We also think it's important to make our customers be aware of the costs related to returns and exchanges, so they will be more likely to make purchasing decisions more consciously and carefully.
To compliment our return/exchange policy, we are offering sizing recommendations to anyone who sends an email to ask. Statistically, if you ask us for a sizing recommendation before placing an order, your chance of being unsatisfied with your purchase is close to zero. Click here to read "Should I Ask For a Sizing Recommendation?"
In short, we believe it is only fair that we ask customers to pay for returns/exchanges. We will likely turn many potential customers away and our revenues/profit will suffer accordingly. However, we believe this is a more honest, responsible and sustainable way to run a fashion brand.
We sincerely appreciate your understanding and support!🌻
To avoid the extra costs and inconvenience, you may choose to resell the item on the second-hand market. Many of our products are being resold almost at the full price.
If the fit issue is minor, you may consider paying a visit to your local tailor, and they may be able to help you at an affordable price. It is impossible that any pre-made piece of garment can fit all body types. If you love the fabrics and build quality of our products, except for some minor fit issues, it may be a good investment to get them professionally tailored to perfectly fit your unique body shape.
Damage and Defect
We take quality control seriously, and we do our best to ensure the quality of every single item that we ship. That being said, it is inevitable that defective or damaged items may occur from time to time.
We strongly encourage the customer to examine the products carefully as soon as they are delivered. There is a 7-day period in which the customer may report defective or damaged items. The 7-day period begins as soon as the package is delivered. Once the 7-day period is over, no refund or replacement will be granted.
If you believe one or more than one items in your package are defective, please contact email@example.com ASAP with photos showing the defective item or items.
Wrinkles, insignificant loose stitches, or other minor flaws that cause little or no damage to the functionalities or aesthetic value of the product are not considered "defect".
Once the defect or damage is confirmed, the customer may choose to receive a full refund or a free replacement for the defective or damaged item.
Wrong Items Received or Missing Items
No one is perfect. We can make mistakes from time to time during the shipping process. If you open your package and find that an item is missing or incorrect, please shoot us an email (firstname.lastname@example.org), and we will send you the correct item asap!
When a delivery issue arises, it is the customer's responsibility to communicate with the shipping carrier to resolve the issue and take delivery on time. If the shipping carrier attempts to deliver the package, but the attempt fails due to the customer being unable to receive the package, we will not issue a refund for the customer's order or send a replacement package.
If a package fails to be delivered for reasons other than the customer's negligence, such as a package lost in transit, the customer shall contact us via email to discuss about potential remedies to the situation.
Please take a moment to review our policy on missing packages:
It is the customer's responsibility to take care of the clothing items that they receive and take precautions to prolong their lifespans. We are not responsible for damage caused by the lack of necessary care and caution.
It is also the customer's responsibility to research about how to take care of the clothing items that they receive. While there are washing tags on our products, it is not 100% guaranteed that the item is safe to be machine-washed or tumble dried. Different washing machines and dryers are different. Some can be tough on clothes even if you use the most gentle settings.
Before you make a purchase, please be aware that we are not responsible for any damage to the garment caused by the ways in which you wear or handle it. Once you have received the item, you are 100% responsible for keeping it in good shape.
Check out our Resources on Garment Care.
Situations where we will NOT issue a refund
To further clarify our terms, here are a non-exhaustive list of situations where we will NOT issue a refund:
1. The customer ordered the wrong item, wrote an email telling us they made a mistake, but by the time we saw their email, the package was already on its way.
2. The customer was in another country. They placed an order, and when the package arrived at their country's customs, the shipping carrier charged the customer a high import fee to receive the package. The customer wrote us an email complaining the fee was too high.
3. The customer placed an order. After receiving the item, they felt they just did not like it.
4. The customer damaged the garment due to everyday wear and tear.
5. The customer tumble dried the garment despite that the washing tag said they should not. The garment shrunk.
6. Other situations where the garment was in perfect condition when delivered, but was damaged due to the customer's lack of proper care.
For any other questions regarding our refund policy, please kindly contact: email@example.com
Shiny by Nature
**We reserve the right to update/revise our store policies at any time without notifying customers**
**The customer should revisit our store policies every time they place a new order**